Shipping policy
Effective Date: November 10, 2026
Website: https://www.originboxlab.online/
Business: RN, INC.
Customer Support: [email protected]
At ORIGIN BOX LAB, we want your floral accessories to arrive ready for the ideas you have in mind. Whether your order includes a glass vase for a fresh bouquet, a holder for shaping an arrangement, or floral ties for those final finishing touches, we understand that careful handling and clear delivery information matter.
This Shipping Policy explains our shipping charges, order preparation process, delivery information, and the steps customers can take if a parcel is delayed, damaged, or missing.
1. Shipping Availability
We accept online orders for delivery to destinations supported by the shipping options displayed during checkout.
Available destinations and delivery services may depend on carrier coverage, product availability, fulfilment arrangements, and the delivery address supplied.
Please confirm that your shipping address is complete and accurate before submitting your order. If a destination is not supported, the checkout process may not allow the order to be completed.
2. Shipping Fees
ORIGIN BOX LAB uses the following shipping fee structure:
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Orders of USD $10.00 or more: Free shipping.
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Orders below USD $10.00: USD $5.99 shipping fee.
The applicable shipping charge will be calculated and displayed during checkout before payment is submitted.
If the checkout page displays the transaction in a currency other than USD, the amount shown at checkout will govern the transaction. Any applicable taxes or additional charges will also be displayed where required.
Free shipping applies to qualifying orders under the stated threshold. It does not guarantee a particular carrier service or delivery date.
3. Order Processing
After an order is submitted, it may pass through several fulfilment stages:
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Order receipt: We receive the order details and review the payment status.
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Order verification: Product availability and delivery information are checked.
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Product preparation: The selected items are gathered and checked before packing.
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Protective packaging: Products are packed with consideration for their material, shape, and handling requirements.
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Dispatch: The parcel is transferred to an available shipping carrier.
Processing begins after successful payment confirmation. Additional time may be needed if a product is temporarily unavailable, the delivery details require clarification, or a payment issue needs review.
An order confirmation email indicates that we have received your order. It does not necessarily mean that the parcel has already been dispatched.
4. Packaging and Fragile-Item Handling
We understand that different floral accessories require different packaging considerations.
Glass Vases
Glass vases are fragile and may be vulnerable to impact, pressure, or movement during transit. We aim to use suitable protective materials and secure packaging to help reduce the risk of breakage.
Bouquet Holders
Bouquet holders may contain shaped or structured components. We aim to pack them in a way that helps prevent bending, crushing, or damage during normal transportation.
Floral Ties
Floral ties and smaller accessories should be secured to reduce movement, tangling, or loss of individual pieces during transit.
Packaging methods may vary depending on the product, order quantity, and fulfilment requirements.
5. Delivery Timeframes
Delivery timeframes may vary depending on the destination, carrier service, parcel volume, weather, public holidays, and other transport conditions.
Where an estimated delivery timeframe is available, it will be displayed during checkout or communicated through an order or shipping notification.
Any stated timeframe is an estimate unless we expressly confirm a guaranteed delivery commitment. We will make reasonable efforts to fulfil orders within the applicable time and comply with relevant federal shipping requirements.
If no shipping period is stated, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires covered orders to be shipped within 30 days after receipt of a properly completed order, subject to the rule's provisions and exceptions.
6. Tracking and Shipping Updates
Where tracking is available, we may provide a tracking number or tracking link after dispatch.
Tracking information may not update immediately. The carrier may need time to register the first scan or transfer the parcel between facilities.
Customers can use the carrier's tracking service to review the latest available shipment information. If the tracking reference does not work or the parcel appears to have stopped moving for an unusually long period, please contact us at [email protected].
7. Accurate Delivery Information
Customers are responsible for providing complete and accurate shipping information.
Before submitting an order, please review:
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Recipient's full name.
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Street address and building number.
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Apartment, unit, or suite number, where applicable.
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City and state.
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ZIP code.
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Country.
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Contact number, if requested during checkout.
If you discover an error after placing an order, contact us as soon as possible. We will try to make a correction before dispatch, but changes cannot be guaranteed once the parcel has entered the carrier network.
8. Missed Deliveries
If nobody is available to receive a parcel, the carrier may attempt another delivery, leave the parcel in a permitted safe location, or direct it to a collection point.
Available options depend on the carrier and the delivery service selected.
Please check any delivery notices, tracking updates, mailbox, reception area, or collection instructions. If tracking indicates that a parcel has been delivered but you cannot locate it, check the delivery area and contact the carrier for further information.
If the parcel remains missing, contact us so we can review the available shipment details and assist where appropriate.
9. Shipping Delays
Delivery delays may occur because of:
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Severe weather or natural events.
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Public holidays and peak-season parcel volumes.
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Carrier network congestion.
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Transportation interruptions.
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Incorrect or incomplete delivery information.
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Customs processing for applicable international shipments.
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Other circumstances beyond our reasonable control.
If your parcel has not arrived within the estimated timeframe, please contact us with your order number and any available tracking information.
We will review the shipment status and provide reasonable assistance. Any delay-related cancellation, consent request, or refund will be handled in accordance with applicable law.
10. Orders That Cannot Be Shipped on Time
If we learn that an order cannot be shipped within the time originally stated or otherwise required by applicable law, we will provide the notices and options required under the FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.
Depending on the circumstances, customers may be offered the opportunity to:
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Agree to a revised shipping date.
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Cancel the unshipped order.
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Receive a prompt refund for merchandise that will not be shipped.
We will not treat silence as consent where the applicable rule requires affirmative consent or automatic cancellation. Any required refund will be handled in accordance with the relevant federal requirements.
11. Damaged Parcels and Missing Items
Please inspect your order after delivery.
If a glass vase arrives broken, a bouquet holder is damaged, or an item is missing from your parcel, contact us as soon as reasonably possible.
To help us investigate, please provide:
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Your order number.
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A description of the issue.
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Photographs of the external packaging, if available.
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Photographs of the affected product or missing components.
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Any relevant carrier tracking or delivery information.
For broken glass, avoid handling sharp fragments directly. Photographs taken from a safe distance can help us assess the issue without creating an additional safety risk.
We will review your report and explain the available next steps. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or another solution.
12. Returned or Undeliverable Parcels
A parcel may be returned to us if the address is incomplete, delivery is refused, or the carrier cannot complete delivery.
If a parcel is returned, we will review the available information and contact you where possible.
A reshipment may be arranged after confirming the correct address and any applicable additional delivery arrangements. If reshipment is not practical, we will discuss available options under our Return and Refund Policy and applicable law.
Any additional charge or amount retained will be assessed fairly and will not override rights that cannot legally be excluded.
13. Order Changes and Cancellations
If you need to change or cancel an order, email [email protected] as soon as possible.
We will make reasonable efforts to accommodate the request if the order has not entered the dispatch process. Once the parcel has been handed to the carrier, we may be unable to stop the shipment or change the delivery address.
If cancellation is no longer possible before delivery, you may need to follow the applicable return procedure after receiving the product. This does not affect any cancellation or refund rights provided by law.
14. International Shipping
If international shipping is available for a particular order, additional delivery arrangements may apply.
International shipments may be affected by customs inspections, import requirements, local carrier operations, and other destination-country procedures.
Any applicable duties, taxes, or import charges will be handled as displayed at checkout or as required by the relevant shipping arrangement and law. Customers should ensure that the ordered products may lawfully be imported into the destination country.
15. Shipping Support
For delivery questions, tracking assistance, or concerns about a shipment, please contact:
RN, INC.
Attention: Eserael Amedo
11 SW 1ST AVENUE
OCALA, FL 34471
United States
Email: [email protected]
Please include your order number in all shipping enquiries so we can identify the relevant transaction and assist more efficiently.
16. Policy Updates
We may update this Shipping Policy when our delivery services, carrier arrangements, fulfilment procedures, or legal requirements change.
The current version will be published on our website with its effective date. We encourage customers to review it before making a purchase.
Our goal is to make shipping information understandable and to handle delivery concerns responsibly from checkout through final delivery.