Privacy policy

Effective Date: November 10, 2026
Website: https://www.originboxlab.online/
Business Operator: RN, INC.

At ORIGIN BOX LAB, we value the trust customers place in us when they browse our website, place an order, or contact our team. Shopping for floral accessories may involve sharing personal information such as your name, email address, billing details, and delivery address. We understand that this information should be handled responsibly.

This Privacy Policy explains how RN, INC. collects, uses, stores, and discloses personal information in connection with ORIGIN BOX LAB. It applies to information collected through our website, online checkout, customer support communications, and related services.

Our approach is intended to reflect applicable United States federal and Florida privacy and data-security requirements, including relevant provisions of the Florida Information Protection Act where applicable.

1. Information We May Collect

The information we collect depends on how you use our website and may include the following categories.

A. Identity and Contact Information

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • First and last name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Shipping address.

  • Other contact details voluntarily provided in a message.

We use these details to identify orders, communicate with customers, and coordinate delivery.

B. Order and Transaction Information

We may maintain records relating to purchases and other transactions, including:

  • Order numbers and purchase dates.

  • Product names and quantities.

  • Prices, discounts, and shipping charges.

  • Payment status and transaction references.

  • Delivery details and tracking information, where available.

  • Return, refund, and replacement records.

For example, if you purchase a glass vase and a bouquet holder, we may retain the order details needed to confirm the purchase and provide assistance if a question or delivery issue arises.

C. Payment Information

Payments may be processed through third-party payment providers or financial institutions.

Depending on the payment method, we may receive transaction confirmations, payment status, limited payment identifiers, and information needed to reconcile an order.

We do not intend to store complete payment card details where those details are handled directly by the payment provider. The provider's own privacy and security policies may also apply to the transaction.

D. Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Referring website or page.

  • Pages viewed and website interactions.

  • Approximate location derived from technical information.

  • Session, diagnostic, and performance information.

This information may help us maintain the website, understand visitor activity, troubleshoot errors, and protect our systems.

E. Customer Communications

If you contact us by email or through a website communication feature, we may retain your message, contact details, attachments, and our response.

These records help us answer questions, manage return requests, investigate delivery concerns, and maintain a consistent customer service history.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order or complete a checkout form.

  • When you subscribe to promotional communications.

  • When you contact our customer support team.

  • Through cookies and similar website technologies.

  • From payment processors, delivery providers, and other service partners where permitted by law.

  • From other sources where you have authorised the collection or where collection is otherwise lawful.

We aim to collect information that is reasonably relevant to the purposes described in this policy.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order processing and fulfilment: To confirm purchases, prepare products, process payments, and coordinate delivery.

Customer support: To answer enquiries, investigate complaints, and provide assistance with products or website services.

Returns and refunds: To verify purchases, review return requests, and arrange eligible refunds or replacements.

Payment administration: To confirm transactions, resolve payment issues, and help prevent unauthorised activity.

Website operations: To maintain website functionality, understand traffic patterns, and improve the browsing and checkout experience.

Security and fraud prevention: To identify suspicious transactions, protect customer information, and safeguard our systems.

Business administration: To maintain appropriate transaction, accounting, tax, and operational records.

Legal compliance: To comply with applicable laws, lawful requests, and regulatory obligations.

Marketing: To send promotional information where permitted and where any required consent has been obtained.

We will not knowingly use personal information for a purpose incompatible with the reason it was collected unless permitted or required by law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functions and improve the customer experience.

These technologies may help us:

  • Keep shopping cart contents available during a browsing session.

  • Support checkout and session management.

  • Remember certain website preferences where available.

  • Measure website traffic and performance.

  • Identify technical errors.

  • Understand the effectiveness of promotional campaigns, where enabled.

You may be able to manage or disable cookies through your browser settings. However, blocking certain cookies may affect website functions, including shopping cart and checkout features.

5. Disclosure of Personal Information

We may disclose relevant information to trusted third parties where reasonably necessary to operate our business or where permitted by law.

These parties may include:

  • Website hosting and ecommerce platform providers.

  • Payment processors and financial institutions.

  • Shipping carriers and fulfilment partners.

  • Customer service and email communication providers.

  • Analytics and website performance services.

  • Fraud prevention and security providers.

  • Accountants, auditors, insurers, and professional advisers.

  • Government agencies, courts, regulators, or law enforcement authorities where disclosure is required or authorised by law.

We do not sell personal information as a standalone commercial product.

Where third parties process information on our behalf, we seek to use arrangements appropriate to the nature of the service and the information involved.

6. Third-Party Websites and Services

Our website may contain links to external websites or integrate services operated by third parties.

Those services may collect information under their own privacy policies and terms. We do not control the independent privacy practices of external websites.

Before submitting personal information to an external service, we encourage you to review its privacy notice and understand how it may handle your information.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, use, disclosure, alteration, or destruction.

Depending on the information involved and the risks, safeguards may include:

  • Access restrictions and account permissions.

  • Secure website and service-provider systems.

  • Appropriate administrative procedures.

  • Use of payment providers for payment-card processing.

  • Monitoring and response procedures for suspected security incidents.

No electronic transmission or storage system can be guaranteed to be completely secure. Customers should also protect their devices and email accounts and avoid sending sensitive payment credentials through ordinary email.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

The appropriate retention period may depend on the type of record, transaction history, customer service requirements, dispute resolution, tax and accounting obligations, and other legal requirements.

When information is no longer required and no legal obligation requires its retention, we will take reasonable steps to delete, destroy, or de-identify it.

9. Access and Correction Requests

You may contact us to ask about personal information we hold about you and, where applicable, request access or correction.

To submit a request, email [email protected] with the subject line “Privacy Request”.

Please describe the information involved and the access or correction you are seeking. We may need to verify your identity before responding.

We will handle requests in accordance with applicable law. Certain information may be withheld where a legal exception applies.

10. Marketing Communications

If you choose to receive promotional communications, we may send information about floral accessories, new arrivals, product updates, special offers, and other store announcements.

You may opt out of promotional emails by using the unsubscribe instructions included in the message or by contacting us directly.

We will handle opt-out requests in accordance with applicable requirements, including the CAN-SPAM Act where relevant.

Even if you unsubscribe from marketing communications, we may still send transactional messages related to an existing purchase, such as order confirmations, payment notices, and shipping updates.

11. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

12. Florida Information Protection Requirements

We take the protection of personal information seriously and maintain reasonable procedures appropriate to the information we handle.

Where Florida's Information Protection Act, section 501.171 of the Florida Statutes, applies to a particular incident and to our business, we will follow the relevant requirements concerning the investigation and notification of qualifying security breaches.

The specific obligations depend on the information involved, the circumstances of the incident, and the law applicable at the time.

13. Privacy Questions and Complaints

If you believe your personal information has been mishandled, please contact us and explain your concern.

Where possible, include:

  • A description of the issue.

  • The information or transaction involved.

  • Relevant dates or order references.

  • Any supporting details that may help us investigate.

We will review your concern and respond within a reasonable period.

14. Changes to This Privacy Policy

We may update this policy when our business practices, website technology, service providers, or legal obligations change.

The revised version will be published on this page with an updated effective date. We encourage visitors to review the policy periodically.

15. Contact Information

For privacy questions, access or correction requests, and data-handling concerns, please contact:

RN, INC.
Attention: Eserael Amedo
11 SW 1ST AVENUE
OCALA, FL 34471
United States

Email: [email protected]

We value the confidence customers place in ORIGIN BOX LAB and aim to handle personal information with care, discretion, and transparency.