Refund policy
Effective Date: November 10, 2026
Website: https://www.originboxlab.online/
Business Name: RN, INC.
Customer Support Email: [email protected]
At ORIGIN BOX LAB, we believe that every floral arrangement deserves a thoughtful foundation. A well-chosen glass vase can bring out the character of a bouquet, a dependable bouquet holder can help keep stems beautifully arranged, and the right floral ties can make the finishing details feel complete. We want the products you receive to support your creative ideas and arrive in a condition that allows you to enjoy using them.
If an order does not meet your expectations, we are here to help. This Return and Refund Policy explains how to request a return, how we handle damaged or incorrect products, and what to expect during the refund process.
This policy applies to purchases made through our website. It is intended to operate in accordance with applicable United States federal and Florida laws, including relevant consumer protection requirements. Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded.
1. General Return Period
We offer a voluntary 30-day return period for eligible change-of-mind requests, beginning on the date your order is delivered.
If you decide that a product is not suitable for your needs, please contact us within this period. We will review your request according to the product's condition and the requirements described below.
For a standard change-of-mind return, the product should generally:
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Be unused and in its original condition.
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Include original packaging and protective materials where reasonably available.
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Include all accessories, components, and items supplied with the product.
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Be free from stains, chips, cracks, scratches, alterations, or damage caused after delivery.
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Be accompanied by an order number or other reasonable proof of purchase.
We understand that customers may need to open a package to inspect an item. Reasonable inspection does not automatically make a product ineligible for return.
2. Change-of-Mind Returns
If you simply change your mind after purchasing, you may request a return within 30 days of delivery, provided the product meets the applicable condition requirements.
Examples may include:
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You purchased a glass vase but later decided that another shape or size would better suit your floral display.
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You ordered a bouquet holder but discovered that a different arrangement style would better meet your needs.
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You selected a floral tie in a particular style or colour and would prefer another option.
Change-of-mind returns are voluntary and subject to approval. They are separate from remedies that may be available when a product is damaged, defective, or materially different from its description.
3. Product-Specific Return Conditions
Because our products include both fragile glassware and practical floral accessories, return assessments may take account of the nature and intended use of each item.
A. Glass Vases
Glass vases should be returned unused, clean, and free from chips, cracks, stains, or other damage. Original protective packaging should be included whenever possible.
A vase that has been filled with water, used to hold flowers, decorated, or otherwise placed into service may not qualify for a change-of-mind return.
Please take particular care when preparing a glass vase for return. Use suitable cushioning and a sturdy outer box to reduce the risk of breakage during transit.
If a vase arrives cracked, chipped, shattered, or otherwise damaged before delivery, contact us with photographs so we can assess the issue. A product damaged before delivery is not treated as an ordinary change-of-mind return.
B. Bouquet Holders
Bouquet holders should be returned complete and unused, with all included structural components and accessories.
Products that have been cut, reshaped, glued, stained, decorated, or modified after delivery may not qualify for a standard change-of-mind return.
If a holder arrives with a broken support, missing component, or defect that prevents its intended use, please contact us so we can review the matter.
C. Floral Ties
Floral ties should be returned unused and in their original packaging where applicable. Items that have been cut, stretched, tied around stems, stained, or otherwise used may not qualify for a change-of-mind return.
If the product arrives with missing pieces, manufacturing defects, or a material difference from its description, please contact our support team.
These product-specific conditions apply only to voluntary change-of-mind returns. They do not limit any remedy available under applicable law for defective, damaged, or misdescribed goods.
4. Damaged, Defective, or Incorrect Products
We take reasonable care when preparing products for shipment. However, glass products and other delicate accessories may occasionally be affected by handling or transportation.
Please contact us if you receive:
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A glass vase that is cracked, chipped, shattered, or otherwise damaged.
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A bouquet holder with a broken, incomplete, or improperly functioning component.
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Floral ties that are damaged, defective, or materially different from the item described.
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An order containing the wrong product, missing items, or incorrect quantities.
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Any product that does not conform to its material description or intended specifications.
When reporting a problem, please provide:
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Your order number.
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The name of the affected product.
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A clear description of the issue.
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Photographs showing the product and any visible damage.
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Photographs of the shipping box and protective packaging, if relevant.
For broken glass, please do not handle sharp fragments with bare hands. Take photographs from a safe distance where possible and follow appropriate safety precautions.
We will review the information and may request reasonable additional details or arrange an inspection or return where appropriate.
5. Available Remedies
If a product is confirmed to be defective, damaged before delivery, incorrectly supplied, or otherwise eligible for a remedy under applicable law, we will assess the appropriate solution.
Depending on the circumstances, available remedies may include:
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A replacement product.
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A refund to the original payment method.
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Another appropriate solution permitted or required by applicable law.
The appropriate remedy may depend on the nature and seriousness of the problem, whether the product can reasonably be replaced, and other relevant circumstances.
Nothing in this policy is intended to limit rights or remedies available under applicable federal or Florida law.
6. How to Request a Return
To help us handle your request efficiently, please follow these steps:
Step 1 — Send us an email.
Contact [email protected] using the subject line “Return Request – [Order Number]”.
Step 2 — Explain your request.
Tell us whether you are requesting a change-of-mind return, reporting damage, identifying a defect, or requesting assistance with an incorrect order.
Step 3 — Provide supporting information.
Include your order number and relevant photographs or other details. For glass products, photographs of the packaging and the damaged area may be especially helpful.
Step 4 — Wait for our instructions.
Our team will review the request and provide the next steps, including whether a return is necessary and how it should be packaged and shipped.
Please do not send an item to us before receiving return instructions. This helps ensure that your parcel can be identified and handled correctly.
7. Return Address
Unless we provide different written instructions, approved returns should be sent to:
RN, INC.
11 SW 1ST AVENUE
OCALA, FL 34471
United States
Please package the product carefully. Glass vases should be protected with suitable cushioning and placed in a sturdy outer carton. Bouquet holders and floral ties should be secured so that they do not shift or become damaged during transit.
We recommend using a tracked shipping service and keeping your postage receipt until the return has been received and reviewed.
8. Return Shipping Costs
For approved change-of-mind returns, customers are generally responsible for return shipping costs.
If a product is confirmed to have arrived damaged, to be defective, to have been incorrectly supplied, or otherwise to qualify for a remedy under applicable law, we will handle reasonable return shipping costs in accordance with the circumstances and legal requirements.
We will provide return instructions and explain any applicable shipping arrangements before you send the product back.
9. Refund Processing
After an approved return is received, we will review the product's condition and the details of your request.
If a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear may vary depending on your bank, card issuer, payment provider, or financial institution.
We do not control the processing schedules of external payment providers. If a refund has been approved but has not appeared after a reasonable period, please check with your payment provider and then contact us if further assistance is needed.
Where applicable law requires a refund, we will comply with the relevant timing and processing requirements.
10. Exchanges and Replacements
If you receive an incorrect or defective item, we will review whether a replacement or another remedy is appropriate.
For change-of-mind requests, an exchange may be considered depending on product availability and the condition of the returned item. If an exchange is not available, you may request an eligible return and place a new order for the product you prefer.
Replacement glass products will be subject to availability and suitable shipping arrangements.
11. Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to stop an order before it enters the packing or dispatch process. However, cancellation cannot be guaranteed once the order has been prepared for shipment or handed to the carrier.
If the parcel has already been dispatched, you may need to follow the applicable return procedure after delivery. This does not affect any cancellation or refund rights provided by law.
12. Unshipped Orders and Shipping Delays
If we cannot ship an order within the applicable period, we will provide any notices, cancellation options, and refunds required under applicable law.
Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, customers will be offered the required options when an order cannot be shipped within the promised period, including the opportunity to consent to a delay or cancel the unshipped order for a refund.
13. Contact Us
For return, refund, replacement, or product-quality enquiries, please contact:
Business: RN, INC.
Contact Person: Eserael Amedo
Email: [email protected]
Address: 11 SW 1ST AVENUE, OCALA, FL 34471, USA
We appreciate the opportunity to review your concern and work toward a fair and practical resolution.