Contact information

ORIGIN BOX LAB
Operated by RN, INC.

At ORIGIN BOX LAB, we believe that good customer service should be as thoughtful as the details that go into a floral arrangement. Whether you are selecting a glass vase, looking for a bouquet holder, or choosing floral ties for a finishing touch, we want you to have a clear way to ask questions and receive assistance.

Our customer support team can help with product enquiries, order information, payment questions, delivery concerns, returns, refunds, and general website matters.

1. General Customer Support

For general enquiries, please contact us by email:

Customer Support Email: [email protected]
Contact Person: Eserael Amedo

Please include a clear subject line and explain your question as specifically as possible. If your enquiry relates to an existing order, include the order number so we can identify the relevant purchase.

2. Business Information

Legal Business Name: RN, INC.
Store Name: ORIGIN BOX LAB
Website: https://www.originboxlab.online/

Business Address:
11 SW 1ST AVENUE
OCALA, FL 34471
United States

Return Address:
11 SW 1ST AVENUE
OCALA, FL 34471
United States

3. Product Information and Pre-Purchase Questions

If you have a question before placing an order, please contact us with the product name and the information you would like clarified.

Our store offers floral arrangement accessories, including:

  • Glass Vases: For displaying fresh flowers, decorative stems, and floral arrangements.

  • Bouquet Holders: Accessories designed to help support, position, or organize flowers during arrangement and presentation.

  • Floral Ties: Practical and decorative accessories for gathering stems and completing bouquet designs.

You may contact us with questions about product dimensions, materials, colours, included components, intended use, or general care information.

We recommend reviewing the relevant product page before purchasing. If an important specification is unclear, our team will do its best to direct you to the appropriate information.

4. Order and Payment Support

For questions about an existing order, please provide:

  • Your order number.

  • The email address used at checkout.

  • The product name or order item concerned.

  • A brief explanation of your question or issue.

For payment-related enquiries, please do not send complete payment card numbers, passwords, security codes, or other sensitive financial credentials by email.

5. Shipping and Delivery Assistance

If you need help with a delivery, please include your order number and any available tracking reference.

For a parcel marked as delivered but not received, we recommend checking the delivery area, mailbox, reception desk, household members, and any carrier collection instructions.

If you are still unable to locate the parcel, contact us so we can review the available shipment information and assist where reasonably possible.

6. Returns, Refunds, and Product Concerns

If you want to request a return, report a damaged product, or ask about a refund, please email:

[email protected]

Include your order number and a description of the issue. If a glass vase arrives damaged, photographs of the item and its packaging may help us assess the situation more efficiently.

Please refer to our Return and Refund Policy for further information about eligibility, return instructions, and refund processing.

7. Privacy and Personal Information

For questions about personal information collected through our website, privacy requests, or concerns about how information is handled, please contact us with the subject line “Privacy Enquiry”.

We will review your request in accordance with our Privacy Policy and applicable legal requirements.

8. Written Enquiries and Response Expectations

Email is our primary customer support channel. We aim to respond within a reasonable period, although response times may vary during weekends, public holidays, peak shopping periods, or periods of unusually high enquiry volume.

To help us handle your request efficiently, please provide accurate information and avoid sending unnecessary sensitive details.

9. Customer Service Commitment

ORIGIN BOX LAB aims to provide clear product information, transparent shopping arrangements, and considerate customer support.

We welcome customer questions and feedback because they help us understand what shoppers need and identify opportunities to improve our products, website, and service experience.

For all general enquiries, please contact:

[email protected]

RN, INC.
11 SW 1ST AVENUE
OCALA, FL 34471
United States